Business Operations Specialist

16 hours ago


High Wycombe, Buckinghamshire, United Kingdom Expert Employment Full time
Job Description

As a Field Management Analyst at Expert Employment, you will collaborate with various departments to develop solutions and technical configurations that enhance service business processes.

Key Responsibilities
  1. Map and document Service business processes to identify areas for improvement.
  2. Analyze Service business needs and identify problems to develop effective solutions.
  3. Develop comprehensive documentation for Field Service Management systems, including requirements, use cases, user stories, workflows, and training materials.
  4. Work with the Service and IT teams to create and maintain reports, dashboards, and forecasts using data analysis and aggregation tools like Power BI.
  5. Write SQL reports as needed to support business decisions.
  6. Design and deliver FSM system training to ensure effective adoption.
Requirements
  1. Bachelor's degree in engineering, business, or a related field.
  2. 2-3 years of experience in an analytical role supporting a Service operation.
  3. Experience with Field Service Management systems and SQL report writing.


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