Luxury Boutique Store Director
23 hours ago
We are seeking an experienced Store Manager to lead our flagship boutique on Sloane Street. As a key member of the Emilia Wickstead team, you will be responsible for creating exceptional customer experiences and driving sales growth.
About UsEstablished in 2012, Emilia Wickstead has built a reputation for its high-quality, luxurious clothing and exceptional customer service. Our boutique on Sloane Street is a hub for fashion enthusiasts and those seeking bespoke and ready-to-wear offerings.
Job DescriptionThe successful candidate will possess at least 3 years of management experience in a luxury environment and a proven track record of exceeding sales targets. Excellent interpersonal and problem-solving skills are essential, as well as a detail-oriented and results-driven approach.
Key Responsibilities- Provide impeccable customer service in a luxury boutique environment
- Host client appointments and manage customer journeys from initial contact to final collection
- Maximize new sales opportunities through building client relationships and brand loyalty
- Liaise with internal departments to facilitate seamless customer experiences
- Motivate and challenge retail store teams to meet sales targets and exceed expectations
- Manage and monitor store stock, including stock counts, restocking, and end-of-season send-backs
- Ensure merchandise presentation reflects visual merchandising standards and maintain a clean and tidy boutique environment
- Demonstrate empowerment to solve customer problems and meet customers' needs
- Effectively report on sales, KPIs, and store updates to senior management and internal teams
- Recruit, develop, motivate, and engage team members to provide exceptional customer service and exceed targets
We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience.
BenefitsIn addition to a competitive salary, we offer a range of benefits, including professional development opportunities, a performance-related bonus scheme, and a generous holiday allowance.
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