Luxury Boutique Leader

23 hours ago


London, Greater London, United Kingdom Richemont Full time
Job Description:

We are seeking a highly motivated and experienced Deputy Boutique Director to join our team at Richemont. This is a fantastic opportunity for a skilled professional to lead and manage the boutique, driving sales growth and delivering exceptional customer experiences.

About Us:

  • We are a leading luxury goods company with a rich heritage and a passion for innovation.

Key Responsibilities:

  • To contribute to the growth of the Brand's reputation and desirability in the market by participating in networking activities outside of the boutique.
  • Initiate boutique events and activities through partnerships to boost sales and traffic.
  • Be aware of the local business environment and provide insights to inform business decisions.

Clienteling:

  • In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives to deliver exceptional customer experiences.

Boutique Performance and Operations Management:

  • Demonstrate sales leadership for staff and assist the Boutique Manager in setting performance targets for team and individuals with relevant KPIs.
  • Prepare regularly a client analysis report, sharing insights of local trends.
  • Manage boutique operations in accordance with Brand and group compliance policies.

Represent Brand Identity:

  • Act as an Ambassador for the Brand when attending meetings, events, and other work-related functions.

Team Management & People Development:

  • Assist the Boutique Director with coaching, training, motivating, and developing the sales team.
  • Excellent sales techniques and the ability to pass on knowledge and experience.
  • Experience of conflict management.

Salary:$80,000 - $120,000 per annum, depending on experience.



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