Customer Support Specialist

22 hours ago


Edinburgh, Edinburgh, United Kingdom FreeAgent Full time

We are seeking a highly skilled Customer Support Accountant to join our dynamic team at FreeAgent in Edinburgh. This is a permanent, full-time position that offers opportunities for growth and development in a collaborative environment.

Job Description

In this role, you will provide exceptional customer support and accounting services to our clients. You will work closely with our experienced team to deliver high-quality results and drive business forward.

Responsibilities:

  • Provide assistance to customers via phone, email, and online chat
  • Deliver training and proactive user support
  • Contribute to product teams by testing new features

Requirements:

  • Proven practical accounting experience
  • Strong understanding of accounting processes
  • Excellent computer skills
  • Effective communication and interpersonal skills

What We Offer:

  • A competitive salary range of £35,000 - £45,000 per annum, based on experience
  • Flexible and hybrid working arrangements
  • Private healthcare benefits
  • A 5% matched pension scheme
  • Summer 4-day weeks
  • Buy-as-you-earn share schemes
  • Sabbatical leave

We strive to create a diverse, inclusive, and supportive work environment that fosters growth and development.



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