Senior Customer Support Specialist

7 days ago


Edinburgh, Edinburgh, United Kingdom Pontoon Full time
Senior Customer Advisor Job Description

We are looking for a highly motivated and experienced Senior Customer Advisor to join our team in Edinburgh. This is a full-time role that requires on-site work Monday to Friday initially, with the opportunity to work remotely 3 days a week after initial training.

About the Role

The successful candidate will be responsible for delivering excellent customer service within a specialist area. Key responsibilities include:

  1. Delivering exceptional customer service
  2. Supporting and training junior team members
  3. Overseeing junior team members to ensure service standards and deadlines are met
  4. Establishing strong relationships with customers to identify their needs and match them with suitable bank services and products
Requirements

To be successful in this role, you will need:

  • Excellent Communication and Interpersonal Skills
  • Ability to Work in a Fast-Paced Environment
  • Strong Analytical and Problem-Solving Skills
  • Proven Track Record of Delivering Excellent Customer Service
Benefits

The estimated salary for this role is £45,000-£55,000 per annum, depending on experience. We offer a range of benefits, including flexible working hours, opportunities for professional development, and a supportive team environment.



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