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Senior IT Support Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Laraveldaily Full time

Immerse yourself in a dynamic and innovative IT environment as an IT Support Specialist with Laraveldaily. You will be part of a talented team delivering exceptional support services to our clients in Scotland.

As a 2nd Line IT Support Engineer, your key responsibilities will include:

  • Providing proactive support to resolve customer issues in a timely manner
  • Project support and system deployment
  • Setup and configuration of new equipment, including PCs, laptops, and mobile devices
  • Installation, testing, and monitoring of servers and firewalls
  • Assisting with LAN/WAN, computer repair, software issues, networks, virus protection, and Wi-Fi

Key skills and experience required:

  • Proven experience in IT support
  • Experience in virtualisation, backup, MS Exchange, AD, and O365, virtual environment, networks, and storage
  • Experience with firewalls
  • Excellent communication skills and ability to provide advice to non-technical customers
  • Strong problem-solving skills

Benefits:

  • Competitive salary £32,000 - £35,000 dependent on experience
  • 20 days holiday + public holidays
  • Pension scheme
  • Private Medical Insurance
  • Mobile phone allowance
  • Travel expenses
  • Team events
  • Employee referral bonus
  • Interest-free personal loan
  • Professional development and training

This is an exciting opportunity to join a successful company committed to excellence and innovation.