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Hybrid Advisor

1 month ago

Edinburgh, Edinburgh, United Kingdom Pontoon Full time
Hybrid Advisor - Senior Customer Role

We are seeking a highly skilled Hybrid Advisor - Senior Customer Role to join our team in Edinburgh. This is a hybrid role, requiring on-site work 2 days a week and remote work 3 days a week.

About the Role

The successful candidate will be responsible for:

  1. Delivering exceptional customer service within a specialist area
  2. Supporting and training junior team members
  3. Overseeing junior team members to ensure service standards and deadlines are met
  4. Establishing strong relationships with customers to identify their needs and match them with suitable bank services and products
Requirements

To be successful in this role, you will need:

  • Excellent Communication and Interpersonal Skills
  • Ability to Work in a Fast-Paced Environment
  • Strong Analytical and Problem-Solving Skills
  • Proven Track Record of Delivering Excellent Customer Service
Benefits

The estimated salary for this role is £48,000-£58,000 per annum, depending on experience. We offer a range of benefits, including flexible working hours, opportunities for professional development, and a supportive team environment.