Client Experience Coordinator
2 weeks ago
This role is ideal for a motivated and ambitious individual who is passionate about building strong relationships with clients. As our Client Retention Expert, you will play a crucial role in maintaining relationships with existing clients, focusing on client experience and identifying opportunities to add value. You will also be required to work with clients to support new business growth and identify solutions to potential issues.
About the Job
This is a full-time position that involves contacting an existing client base to discuss their service and maintain relationships. You will need to be confident, quick-thinking, adaptable and resilient, with excellent communication skills, particularly on the phone. A strong ability to learn quickly and attention to detail are essential for success in this role.
Key Responsibilities
- Maintain relationships with existing clients to reduce attrition
- Identify opportunities to add value and improve client experience
- Work with clients to support new business growth
- Develop and implement solutions to potential issues
Requirements
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new situations
- Resilience and confidence in a fast-paced environment
- Excellent listening skills and ability to build rapport with clients
Benefits
- Competitive salary: £24,750 per year (plus bonus)
- 23 days holiday plus bank holidays
- Your birthday off
- Westfield Health cash plan
- Other employee perks
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