Client Experience Director

2 weeks ago


Sheffield, Sheffield, United Kingdom Irwin Mitchell Full time
About the Role

As a Client Experience Leader at Irwin Mitchell, you will be responsible for leading a team of circa 10-15 colleagues within a department of circa 30-60. Your primary goal will be to provide clear and concise direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.

The ideal candidate will have previous experience working in a legal/professional services environment and possess strong organisational skills, with the ability to prioritise and produce solutions to problems.

Key Responsibilities
  • Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targets contributing to the company's objectives.
  • Provide clear and concise direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.
  • Manage performance through regular, effective reviews, addressing performance issues according to the company's policies and procedures.
  • Deliver all departmental KPIs, achieving set targets and objectives within the inbound, all ancillary areas, outsource, and overflow services.
What We Offer

We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience. Our benefits package includes 25 days holiday as standard plus bank holidays, generous pension schemes, and volunteering days. We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace.

Irwin Mitchell has been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024 and is committed to being a diverse and inclusive workplace where our colleagues can flourish.



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