Dedicated Customer Support Specialist
2 weeks ago
Job Summary: We are seeking a highly skilled and dedicated customer support specialist to manage current customer accounts, handle inbound calls, build relationships with carriers and customers, and resolve customer and carrier issues in a fast-paced work environment.
About the Role:
As a customer support specialist, you will be responsible for:
- Managing current customer accounts with fluency in Turkish
- Handling a high volume of inbound calls to provide exceptional customer service
- Building and maintaining strong relationships with carriers and customers
- Resolving customer and carrier issues promptly and professionally
- Providing quotes, arranging bookings, and taking payments efficiently
- Demonstrating excellent multitasking skills and proficiency in computer software
- Representing the company professionally and serving as a role model to other employees
Requirements:
To succeed in this role, you will need:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability and strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities
What You'll Get:
We offer a competitive salary of $45,000 - $65,000 per year, depending on experience, plus additional benefits that make us an equal opportunities recruiter and employer of choice.
About Us:
Search is a leading recruitment agency that values diversity, equality, and inclusion. We welcome applications from all suitably skilled or qualified applicants who share our commitment to excellence and customer satisfaction.
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