Community Support Specialist

3 days ago


Cirencester, Gloucestershire, United Kingdom Publica Group Ltd Full time

Key Responsibilities

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As a Customer Service Advisor, you will be responsible for:

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  • Providing high-quality customer service support">
  • Responding to customer enquiries and resolving issues">
  • Working well under pressure and meeting deadlines">
  • Maintaining accurate records and reporting any issues or concerns">
  • Participating in training and development opportunities to improve skills and knowledge">
  • Collaborating with colleagues to achieve team goals and objectives">
  • Providing excellent communication and interpersonal skills to build strong relationships with customers and colleagues">
  • Adhering to company policies and procedures">
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Requirements

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To be successful in this role, you will need:

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  • A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, including Maths and English">
  • Evidence of experience in a fast-paced, high-volume customer-focused environment">
  • Excellent active listening skills that demonstrate a customer focus and understanding">
  • The ability to multitask and work well under pressure">
  • Outstanding ICT and keyboard skills">


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