Software Support Specialist

2 days ago


Peterborough, Peterborough, United Kingdom Onyx-Conseil Full time
Job Description

Onyx-Conseil is seeking an experienced Application Support Analyst to join their team. This role involves providing day-to-day operational support for the application portfolio, ensuring effective incident, request, and problem management. The ideal candidate will have a proven track record in 2nd/3rd line support roles and experience working with ITIL processes.

The successful candidate will be responsible for monitoring application systems, identifying performance trends, and taking action to prevent issues. They will also liaise with 3rd party suppliers, escalating issues as necessary and adhering to SLA requirements. Additionally, they will own application/system documentation and the data repository that holds that information.

This role requires strong technical skills, including configuration management and scheduled maintenance planning. The successful candidate must also ensure security, compliance, and legislation are considered in all aspects of the role. A strong understanding of data analysis and reporting is also essential, with the ability to provide timely, accurate reports to stakeholders.

With offices in Peterborough, Onyx-Conseil offers a competitive salary of £55,000 per annum, reflecting the company's commitment to attracting top talent.

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