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Customer Service Representative

1 month ago

Loughborough, Leicestershire, United Kingdom McDonald's Full time

About the Role

As a Customer Care Assistant at McDonald's UK, you will be the face of our restaurant, responsible for delivering exceptional customer experiences. Your key responsibilities will include:

Key Responsibilities

  • Providing warm and welcoming service to customers
  • Ensuring high standards of cleanliness in the dining area and toilets
  • Organising special events and activities to engage with customers
  • Maintaining positive communication with customers and keeping the manager informed about customer satisfaction

What We Offer

  • A competitive rate of pay
  • A free meal whilst working
  • Annual pay-related performance reviews
  • An employee discounts card with discounts or cashback at hundreds of well-known retailers
  • Private healthcare with AXA PPP after 3 years' service
  • Flexible scheduling opportunities for training, development, and promotion
  • 28 days holiday (pro rata for part-time)
  • Guaranteed minimum hours contracts available that range from 4 to 40 hours per week

Requirements

  • Friendly, welcoming, courteous, and helpful behaviour
  • Effective communication skills, including attentive listening, face-to-face verbal communication, and eye contact
  • The ability to maintain high energy levels whilst working efficiently and productively

About Us

McDonald's UK has been around for over 50 years, and we are one of the most recognised brands in the world. We live by our values of Serve, Inclusion, Integrity, Community, and Family, and we are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunity open to all.