Global Marine Recovery Technical Lead

2 weeks ago

London, Greater London, United Kingdom AIG Full time

At AIG, we are reimagining the way we help customers manage risk. As a Global Marine Recovery Technical Lead, you will play a key role in our Claims team's transformation. This is an opportunity to grow your skills and experience as a valued member of our team.

Our Claims Team

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Key Responsibilities

  1. Provide strong technical marine recovery support and leadership across Global Marine claim portfolio, aimed at ensuring the best possible recovery outcomes through technical excellence and Total Cost of Claim management
  2. Act as the Global Marine Recovery coordinator for large claims, authorizing settlements and payments within granted authority and referring over authority claim decisions to appropriate senior claim leadership
  3. Work closely with North America (NA) Marine Liability Claim manager to support development of bench strength across Global Marine Recovery to ensure appropriate skill sets to support both existing and future state claim portfolios
  4. Support continuous review of existing best practice guidelines and claim adjustment procedures in conjunction with the NA Marine Liability Claim manager to facilitate the identification and subsequent implementation of enhancement delivery to ensure best practice in Global Marine Recovery
  5. Develop AIG's Global Marine Recovery thought leadership by supporting Claims colleagues in contributing to and participating in market seminars, programs & industry events
  6. Contribute to the implementation of VBA, LRA and any future digital initiatives to improve operational efficiency
  7. Support NA Marine Liability Claim manager in the identification and reporting of Global Marine Recovery trends, lessons learned & risk management opportunities and to share with relevant Global Marine stakeholders (to include Claims, Underwriting, Actuarial, Finance, Risk Management)

Requirements

  • Strong technical Marine Recovery capability to manage and oversee AIG's Global Marine Recovery portfolio
  • Demonstrate an established & proven reputation in Global Marine Recovery management
  • Ability to manage the total cost of Global Marine Recovery indemnity & expense
  • Identify, develop and implement process improvement and efficiency opportunities
  • Highly collaborative approach to influence a broad range of Global Marine stakeholders, customers and brokers / producers across multiple functions, geographies and cultures

We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

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