Front Office Hospitality Ambassador

4 weeks ago


Twickenham, United Kingdom Aimbridge Hospitality Full time

Discover the world of hospitality with Aimbridge Hospitality EMEA, a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the globe.

We work with renowned brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.

As a Receptionist at Aimbridge, you will be the first and last point of contact for our guests, ensuring a seamless check-in and check-out process. You will work closely with the Front Office Manager to address any guest feedback and maximize room occupancy through effective up-selling techniques.

Based in the Allianz Stadium Hotel, you will be part of a passionate team that prioritizes exceptional guest experiences and lives through our brand standards.

To succeed in this role, you will be passionate about delivering outstanding hospitality and embodying our brand's values.

At Aimbridge, we believe that personality is key, so you will have a flair for hospitality and a genuine enthusiasm for making a difference in our guests' lives.

**Key Responsibilities:**

  • Provide exceptional guest service and ensure a smooth check-in and check-out process
  • Work closely with the Front Office Manager to address guest feedback and maximize room occupancy
  • Utilize up-selling techniques to promote hotel services and facilities
  • Comply with hotel security, fire regulations, and health and safety legislation

**What We Offer:**

  • Hotel discounts portfolio-wide
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Career and lifestyle breaks – Allowing you to take time off for key life events
  • Volunteer days – Up to two days per year to support a charity of your choice
  • Minimum of 30 days holiday
  • Staff meals on duty
  • Paid breaks
  • Starting salary above national minimum wage


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