Reservations Coordinator

4 weeks ago

London, Greater London, United Kingdom SOFITEL Full time
Reservations Executive Job Description

An exciting opportunity has arisen to join the Sofitel London St James team as a Reservations Executive. If you have a keen eye for detail and possess excellent communication skills, we invite you to apply for this role.

As our Reservations Executive, you will:

Ensure Exceptional Customer Service

Provide efficient handling of reservation inquiries, ensuring a high standard of service delivery.

Coordinate Reservations Operations

Manage room availability, rates, and special requests, working closely with other departments to optimise room inventory and maximise revenue.

Develop Your Skills

Attend training sessions to enhance your skills and knowledge, ensuring a high standard of service delivery.

Interact with Guests

Assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.

Generate and Analyse Reports

Produce and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.

Qualifications

Entitlement to work in the UK is mandatory for this position.

Technical knowledge of hotel booking systems, including Opera.

Excellent communication and interpersonal skills.

A high standard of personal presentation with a confident, professional, and welcoming personality.

Attention to detail and a commitment to maintaining high standards.

Additional Benefits

Competitive salary, financial incentives, and a loyalty bonus of £1,300.00 per year.

Employee Benefit Card – discounted rates at Accor properties worldwide.

Free stays in the UK or Ireland (4 nights/year) – create unforgettable memories with your loved ones.

Sofitel Experience – enjoy a luxurious night at our hotel, complete with a delightful breakfast.

Complimentary meals while on duty.

Special rates in F&B, rooms, and spa – treat yourself to luxury at unbeatable prices.

Be part of the largest hospitality group in Europe.

Exceptional training and development opportunities through our apprenticeship program.

Global growth opportunities.

Employee Assistance Program with 24/7 GP access – your well-being is our priority.

Make a difference with corporate social responsibility and be part of positive change.

Social events and activities.

Join Us

Discover a world of unparalleled perks tailored just for you.

Let your professional journey be an unforgettable adventure.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life.

So that during your journey with us, you can continue to explore Accor's limitless possibilities.

Discover the Life That Awaits You at Accor

Visit: https://careers.accor.com/

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