Customer Service Representative
2 weeks ago
Main Responsibilities
As a Customer Service Representative at Norwich Airport, you will be responsible for providing exceptional customer service to passengers, ensuring a smooth and efficient travel experience. Your duties will include checking in passengers and baggage, handling customer inquiries, and providing assistance to passengers with special needs.
Key Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of airline procedures and regulations
- Basic IT skills
Working Environment
You will be working in a dynamic and busy airport environment, interacting with passengers, colleagues, and airport staff. You will be required to work flexible hours, including evenings and weekends, and be available to work on short notice.
Requirements
- Good basic education standards to GCSE level, especially English and Maths
- IT literate
- Dealing with the public, in a customer service related position
- Airline or Travel and Tourism experience/ studies preferred
Training and Development
You will receive comprehensive training on airport procedures, customer service, and security protocols. You will also have opportunities for professional development and career progression within the airport.
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