Domiciliary Care Operations Manager
2 weeks ago
We are seeking an experienced Domiciliary Care Operations Manager to lead our new branch in Sudbury, Suffolk. This is a fantastic opportunity for a skilled professional to establish and drive the business forward.
Salary: £42,500 per year (plus performance-related bonuses as branch hours increase)
As the Domiciliary Care Operations Manager, you will oversee the day-to-day operations of the branch, including scheduling, client intake, and care planning. You will ensure compliance with relevant regulations, policies, and procedures governing home care services. Monitor key performance indicators (KPIs) and financial metrics, identifying areas for improvement.
Key Responsibilities:
- Leadership and Team Management: Provide strong leadership to branch staff, fostering a positive and supportive work environment. Set clear performance expectations and goals, providing coaching and regular feedback for staff development.
- Operational Management: Oversee the delivery of exceptional care, manage care plans, supervise staff, and promote client independence, quality of life, and optimal health outcomes.
- Client-Centred Care: Build and maintain positive relationships with clients and their families, addressing their needs and concerns. Conduct client assessments and develop individualised care plans in collaboration with healthcare professionals.
- Business Development and Community Engagement: Develop and maintain relationships with referral sources, such as hospitals, GP surgeries, and community organisations. Participate in community events to raise awareness of the branch's services and build connections.
- Quality Assurance and Risk Management: Implement quality assurance processes to ensure compliance with industry standards and best practices. Conduct regular audits of client care records and operational procedures.
Requirements:
- Proven management experience within a domiciliary care setting.
- Excellent business acumen with a strong focus on service development and growth.
- Comprehensive knowledge of CQC standards.
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