Hospitality Staff Member

4 weeks ago


Lingfield, Surrey, United Kingdom Arena Racing Company Full time

Food and Beverage Staff

Responsibilities:

  • Deliver exceptional customer service by serving all customers in a professional and courteous manner.
  • Ensure guests receive the highest standard of service at all times.
  • Provide product knowledge to guests and promote a welcoming atmosphere.
  • Work effectively as part of a team to meet guests' needs.
  • Maintain stock levels and rotation to avoid waste and assist with stocktaking.
  • Ensure the work area is adequately stocked with necessary items.
  • Lay up and prepare restaurants/boxes for service.
  • Service guests efficiently with correct food and beverage knowledge.
  • Service wine and other drinks as directed by management.
  • Keep the work and public areas clean and tidy.
  • Ensure all orders are dispensed and correctly recorded.
  • Ensure all tills are closed down in accordance with company procedures.
  • Adhere to licensing policies and procedures.
  • Handle cash, stock, and equipment securely.
  • Act as an information point for customers.
  • Record wastage and dispose of rubbish accordingly.
  • Adhere to company policies and procedures.

Requirements:

  • Be smart, polite, professional, and well-presented at all times.
  • Excellent verbal communication and customer care skills.
  • Flexibility and adaptability.
  • Demonstrate a passion for quality service and standards.
  • Strong interpersonal skills.
  • Strong numerical and literacy skills.
  • Ability to handle difficult situations.
  • Ability to work with honesty and integrity.

Arena Racing Company is an equal opportunities employer and welcomes applicants from diverse backgrounds.



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