Food and Beverage Team Member
1 month ago
Food and Beverage Staff
Responsibilities:
- Provide exceptional customer service to all guests in a professional and courteous manner.
- Ensure guests receive the highest standard of service at all times.
- Advise guests on all products available within the venue.
- Promote a happy and welcoming atmosphere within the venue.
- Work collaboratively as part of a team to ensure all guests' needs are met.
- Maintain stock levels and rotation to avoid waste and assist with stocktaking.
- Ensure the work area is adequately stocked with necessary items.
- Lay up and prepare restaurants/boxes for meal service.
- Service guests efficiently with correct food and beverage knowledge.
- Service wine and other drinks from the bar as directed.
- Keep the work and public areas clean and tidy.
- Ensure all orders are dispensed and correctly recorded.
- Ensure all tills are closed down in accordance with procedures.
- Accurately keep temperature records and other paperwork.
- Adhere to licensing policies and procedures.
- Handle cash, stock, and equipment securely.
- Act as an information point for customers.
- Record wastage and dispose of rubbish according to procedures.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties as required.
Requirements:
- Be smart, polite, and well-presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills.
- Strong numerical and literacy skills.
- Ability to handle difficult situations.
- Ability to work with honesty and integrity.
- Experience in a hospitality environment is preferred but not essential.
Arc values diversity, equity, and inclusion in the workplace.
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