Contact Centre Operative
3 weeks ago
Job Description:
We are looking for a call centre representative to join our team at The Best Connection in Mansfield. As a call centre representative, you will be responsible for handling customer inquiries, providing information on our services, and delivering exceptional customer service.
Key Tasks:
- Responding to customer queries and concerns via phone and email
- Providing accurate and timely information on our services and products
- Using computer software for data entry and other tasks
- Liaising with internal departments to resolve customer issues
Requirements:
- Previous customer service experience
- Ability to communicate effectively during inbound/outbound calls
- Strong problem-solving skills and attention to detail
- Ability to work well under pressure to deliver excellent customer service
- Excellent communication and interpersonal skills
Working Hours and Pay:
- 9am - 5pm (Monday to Friday)
- Pay rate: £11.54 per hour
- Over time rates in place for hours worked over 37.5/hours worked on Saturdays
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