Guest Experience Ambassador
4 days ago
This role involves providing exceptional customer service and ensuring guest satisfaction, as the primary point of contact for guests. The ideal candidate will have strong communication and problem-solving skills, with a focus on creating a positive and welcoming atmosphere.
Responsibilities:
- Greet guests warmly and ensure a positive first impression.
- Assist guests with their orders and meeting room requirements.
- Respond to guest inquiries and requests, providing accurate and helpful information.
- Handle complaints and concerns promptly and professionally.
- Maintain a clean and organized working area.
- Upsell and promote hotel services and amenities.
Requirements:
- Excellent communication skills and ability to interact with diverse guests.
- Strong customer service orientation and desire to exceed guest expectations.
- Exceptional problem-solving abilities and calm under pressure.
- Proficiency in computer systems and ability to multitask.
- Attention to detail and ability to manage time efficiently.
- Flexibility in working shifts and professional appearance.
The estimated annual salary for this role is $40,000-$50,000, based on location and experience.
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