Guest Experience Specialist

3 days ago


Dartford, Kent, United Kingdom AccorHotel Full time

Join AccorHotel's Team as a Guest Experience Specialist

About the Position:

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Specialist. This is a full-time position that requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Main Responsibilities:

  • Provide exceptional customer service to all guests.
  • Process cash transactions accurately and efficiently.
  • Resolve guest complaints and concerns promptly.
  • Maintain a clean and organized workspace.
  • Upsell hotel services and amenities.

Estimated Salary: $50,000 - $65,000 per year, depending on experience.

Requirements:

  1. Prior experience in a customer service or hospitality role is preferred.
  2. Familiarity with hotel operations and procedures is a plus.
  3. Basic knowledge of point of sale ordering systems is desirable.
  4. Ability to handle cash transactions accurately and responsibly.
  5. Strong communication and problem-solving skills.


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