Complaints Resolution Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Complaints Technical Expert to join our team. As a key member of our customer service department, you will be responsible for ensuring every customer receives the best possible experience, whether you're answering questions about our products or resolving any issues that come up.
Key Responsibilities:
- Handle customer complaints, technical product issues, and claims enquiries via telephone, email, or live chat
- Provide clear and friendly advice to customers to help them make informed decisions
- Work closely with internal and external teams to resolve issues quickly and efficiently
- Ensure all customer interactions are dealt with in a timely and professional manner
Requirements:
- Previous customer service experience in a customer-facing environment
- Experience handling and resolving customer complaints and claims
- Excellent communication skills, both verbal and written
- Tech savvy, including MS package: Outlook, Word, Excel, PowerPoint
- A proactive approach with meticulous attention to detail
- Self-motivated, with a confident, engaging, and positive attitude
- Ability to prioritise tasks and produce accurate work under pressure
- Strong customer focus and teamwork ability
What We Offer:
- Based at our Elland office with flexible working
- Guaranteed Christmas holidays
- 34 days per annum or the equivalent in hours (inclusive of bank holidays)
- Health care cash plan – support with Dental, Optical, Prescription costs and many more
- Enhanced Maternity, Paternity, and Adoption pay and leave
- 5% employer matched pension scheme
- Learning & Development opportunities
- Cycle to work scheme
- Employee discount on Marshalls and Marley products
- Retailer discounts
- Marshalls Wellbeing Centre – move, money & mind
- Share purchase scheme
- Life assurance
Equal Opportunities:
We are committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it's the right thing to do. We want our team to reflect the diverse nature of society and the communities we serve.
Closing Date:
12noon Wednesday 16th October 2024
No Agencies please
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