Customer Experience and Operations Specialist
4 weeks ago
As a key member of the Fletcher Building Limited team, you will play a vital role in driving sales growth and delivering exceptional customer experiences in our Trade and Retail divisions.
Key Responsibilities:
- Maximise sales of Heating, Bathroom, and Kitchen products by providing outstanding service to Trade and Retail customers.
- Collaborate with customers to understand their needs and provide expert advice on product selection, design, and installation.
- Build strong relationships with Trade and Retail customers through proactive communication, product support, and interior design solutions.
- Work closely with colleagues to ensure seamless customer experiences and achieve sales targets.
About You:
- Proven experience in designing kitchens, bathrooms, laundry, flooring, and wardrobes, or the ability to learn these skills.
- Excellent customer service and sales skills, with a strong focus on communication and problem-solving.
- Intermediate to advanced proficiency in MS Office, including Excel, and other computer programs.
What We Offer:
- Competitive hourly rate and staff-buying privileges.
- Genuine development opportunities within the Fletcher Building Group.
- Employment Education Fund and Health & Wellbeing initiatives.
We value diversity and encourage applications from all backgrounds. If you are a motivated and customer-focused individual with a passion for home improvement, we would love to hear from you.
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