Customer Experience and Operations Specialist

4 weeks ago


Canterbury, Kent, United Kingdom Fletcher Building Limited Full time

As a key member of the Fletcher Building Limited team, you will play a vital role in driving sales growth and delivering exceptional customer experiences in our Trade and Retail divisions.

Key Responsibilities:

  1. Maximise sales of Heating, Bathroom, and Kitchen products by providing outstanding service to Trade and Retail customers.
  2. Collaborate with customers to understand their needs and provide expert advice on product selection, design, and installation.
  3. Build strong relationships with Trade and Retail customers through proactive communication, product support, and interior design solutions.
  4. Work closely with colleagues to ensure seamless customer experiences and achieve sales targets.

About You:

  1. Proven experience in designing kitchens, bathrooms, laundry, flooring, and wardrobes, or the ability to learn these skills.
  2. Excellent customer service and sales skills, with a strong focus on communication and problem-solving.
  3. Intermediate to advanced proficiency in MS Office, including Excel, and other computer programs.

What We Offer:

  • Competitive hourly rate and staff-buying privileges.
  • Genuine development opportunities within the Fletcher Building Group.
  • Employment Education Fund and Health & Wellbeing initiatives.

We value diversity and encourage applications from all backgrounds. If you are a motivated and customer-focused individual with a passion for home improvement, we would love to hear from you.



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