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Training Manager

4 weeks ago

London, Greater London, United Kingdom Fred. Olsen Ltd. Full time

Fred. Olsen Ltd. is seeking a highly motivated and organised individual with a passion for travel to join the Fred. Olsen Travel team as our Training Manager based in our Ipswich Head Office.

The Training Manager will play a crucial role in the success of Fred. Olsen Travel and its fast-paced departments that require staff to be fully trained and knowledgeable on the internal systems used by the business.

The purpose of this position is to be responsible for the implementation and delivery of system training to all internal Fred. Olsen Travel staff, including external Licensees and Franchisees.

This role will oversee and manage all system training and deliver robust training across the business, ensuring all system users are empowered with the highest level of systems knowledge to follow internal processes and adhere to best practices.

The ideal candidate will be an excellent communicator and have a desire to motivate and develop individuals to deliver the highest level of customer service.

This is a Full Time Permanent position, working 35 Hours Per Week (Monday - Friday 09:00am - 5:00pm).

Our values are:

  • Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
  • Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
  • Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
  • Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
  • Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.