Senior Manager, Brand Performance Support EMEA
3 weeks ago
Job Summary:
The Senior Manager, Brand Performance Support EMEA will be responsible for leading a team that delivers support to General Managers, hotel leadership teams, hotel Team Members, and management companies across hotel operations, revenue generation, sales, guest loyalty, and implementation of enterprise and brand initiatives.
Key Responsibilities:
- Offering front-line support on inquiries generated by hotel team members and corporate stakeholders.
- Interacting with business partners such as Quality Assurance, Hilton Honors, Brand Personality, IT Support, Hilton Supply Management, Safety and Security, Hilton Worldwide Sales, Revenue Management, and e-Commerce.
- Proactively reviewing hotel performance on a regular basis and providing recommendations to senior leadership, BPS teams, and hotels to improve performance.
- Assisting in developing, training, and implementing scalable brand programs, procedures, tools, and initiatives and proactively identifying ways to improve BPS services and internal processes.
- Regularly participating in brand/enterprise educational opportunities to improve the knowledge/skills needed to support hotel teams and their success.
- Leading and supporting pro-active and re-active communication through targeted coaching emails and Hilton NOW newsletters for hotels and corporate stakeholders.
- Striving in a fast-paced environment with an optimistic and positive ready to change approach to business.
- Having the capability and willingness to take on and manage additional projects/assignments as assigned by the senior leadership team.
Requirements:
- Previous Corporate experience in Brand Performance Support.
- Proven leadership/team management experience.
- Communication skills to relate and adjust to internal and external customer's audience.
- Commercial and/or operational understanding and experience.
- Analytical skills to evaluate business information and translate data into knowledge and action.
- Brand positioning, services, and quality measures.
- Proficiency in Salesforce.
- Power BI and Data Analytics experience preferred.
About Hilton Worldwide, Inc.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
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