Automotive Operations Manager

4 weeks ago


Helston, Cornwall, United Kingdom Pembrook Resourcing Full time

About the Role

Pembrook Resourcing is currently seeking an experienced Workshop Controller to join their client's aftersales department. As a key member of the team, you will play a pivotal role in ensuring the smooth operation and efficiency of the workshop.

You will be responsible for effectively managing workshop resources, monitoring staff and workshop performance to maintain high standards. Additionally, you will allocate work to technicians based on their skill sets and resolve customer queries in accordance with dealership and manufacturer guidelines.

We are looking for a strong communicator who takes a customer-focused approach to their work and possesses the skills to influence others to succeed. If you have excellent technical knowledge gained in the retail motor industry and previous management experience in a similar role, we would like to hear from you.

Key Responsibilities:

  1. To calculate and manage the use of workshop resources effectively.
  2. To monitor staff and workshop performance to maintain high standards.
  3. To allocate work to technicians based on their skill sets.
  4. To resolve customer queries in accordance with dealership and manufacturer guidelines.

What We're Looking For:

  • A strong communicator with excellent technical knowledge gained in the retail motor industry.
  • Previous management experience in a similar role or a technician looking to progress.
  • Strong organisational and prioritisation skills.
  • Able to take initiative and ownership of issues with a proactive can-do attitude.
  • Able to multi-task and switch between tasks.
  • A team player who offers help and support to others.
  • Willingness to learn and keep up-to-date with product and technical information.
  • Thrives in a high-pressure environment.
  • Full valid UK driving licence.
  • Eligibility to work in the UK.

Compensation Package:

We estimate that the salary for this role will be around £45,000 - £55,000 per annum, depending on experience. This figure includes a base salary plus additional benefits and bonuses.

Why Pembrook Resourcing?

Pembrook Resourcing is a leading recruitment agency specialising in the automotive industry. We pride ourselves on our ability to find top talent for our clients and offer a range of benefits and opportunities for growth and development.



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