Automotive Service Controller

4 weeks ago


Helston, Cornwall, United Kingdom Pembrook Resourcing Full time

Aftersales Expertise: Join Our Team

Role Overview

Pembrook Resourcing seeks a skilled Workshop Controller to spearhead our client's aftersales department, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities
  1. Distribute work efficiently among technicians, maximising productivity and reducing wait times.
  2. Ensure all customer queries are addressed promptly and professionally, aligning with manufacturer guidelines.
  3. Foster open communication with staff, promoting a collaborative and supportive team environment.
  4. Develop and implement processes to enhance customer experience, achieving quality objectives and improving staff performance.
Requirements
  • Significant technical expertise and experience in managing workshops or similar roles.
  • Exceptional leadership, communication, and problem-solving skills.
  • Able to adapt to changing priorities, think critically, and drive results-oriented solutions.
  • Strong understanding of quality standards, with the ability to coach and guide staff towards excellence.
  • Eligibility to work in the UK and hold a valid full driving licence.
Salary and Benefits

This role offers a competitive salary of approximately £45,000 - £65,000 per annum, depending on qualifications and experience. Additional benefits include comprehensive training and development opportunities, as well as a chance to contribute to a dynamic and growing organisation.



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