Global Roaming Expert

1 week ago


City Of London, United Kingdom HTK Full time

Global Roaming Expert Position at HTK Operations Team

Lead Deployment of SMS A2P Value Max Solution

About the Job

We are seeking an experienced Global Roaming Expert to lead the deployment of SMS A2P Value Max solution into Mobile Operator networks globally.

Key Responsibilities:

  • Develop and maintain project plans, track deliverables, dependencies, risks, issues, and communicate with stakeholders.
  • Deliver regular reports to customers and hold meetings/calls to update on monetization project and delivered reports.
  • Familiarity with Roaming and SMS technologies (SS7, SMSIW, SMPP, APIs) and handle queries with roaming operators on identifying grey routes.
  • Work with Sales and Product Management teams for accurate and timely reporting on project performance.
  • Coordinate weekly meetings/conference project update calls with customers.
  • Evaluate risks to quality, budget, or schedule and escalate to Product and Sales Head.
  • Apply Firewall rules, extract required information from logs, and monitor SMS Platform trends.
  • Carry out Market Intelligence on mobile operator customers and analyze A2P traffic for anomalies.
  • Minimize revenue leakage and report daily checks.
  • Resolve billing discrepancies with Mobile Operators & Aggregators in a transparent way.

Requirements

  • University degree with 5+ years of Project management experience in Telecoms/IT.
  • Proven track record in Data Analysis and Project Management.
  • Knowledge of Data Analyst Disciplines (Risk, Issue, Trends, Anomalies, Business Forecast, Change, Deliverable Management).
  • Experience in the roaming domain and ability to handle roaming queries.
  • Excellent analytical, communication, and presentation skills.
  • Strong listening, problem-solving, negotiation, and attention to detail.
  • Ability to build strong relationships with clients through delivery, understanding, and meeting customer needs.
  • Travel globally if required and multi-tasking/prioritizing workloads.

Compensation Package

We offer a competitive salary range of $90,000 - $140,000 per year based on industry standards and the level of experience required.



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