Service Desk Professional

1 week ago


Dartford, Kent, United Kingdom ENGINEERINGUK Full time

This is an exceptional opportunity for a skilled Service Desk Professional to join our team at ENGINEERINGUK in Dartford. We are seeking a technically proficient and customer-focused individual to deliver outstanding support services to our diverse user base.

**Key Accountabilities:**
  • Provide prompt and effective technical support, adhering to strict SLA targets.
  • Engage with internal stakeholders to identify areas for process improvement and implement changes.
  • Cultivate strong relationships with customers, resolving issues efficiently and professionally.
**Technical Knowledge and Skills:**
  • In-depth knowledge of Microsoft Office applications and Azure infrastructure.
  • Experience with ITSM Service Desk Systems, particularly ServiceNow.
  • Understanding of ITIL principles and Service Management best practices.

**Target Salary:** £52,000 - £65,000 per annum, dependent on qualifications and experience.



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