Service Desk Professional

2 months ago


Dartford, Kent, United Kingdom ENGINEERINGUK Full time
Responsibilities and Requirements
ENGINEERINGUK seeks a skilled Service Desk Professional to join its team. The successful candidate will provide technical support, troubleshoot complex issues, and collaborate with the IT team. This role involves working in a fast-paced environment, maintaining high levels of customer satisfaction, and staying up-to-date with industry developments.

About the Role
As a Service Desk Professional, you will be responsible for providing technical assistance to customers, analyzing problems, and implementing solutions. You will work closely with the IT team to ensure seamless delivery of services. The ideal candidate should have excellent communication skills, a strong understanding of Windows and Office applications, and the ability to work under pressure.

Key Responsibilities
• Provide technical support via phone, email, or chat
• Analyze complex technical issues and implement effective solutions
• Collaborate with the IT team to resolve technical problems
• Maintain accurate records of incidents and resolutions
• Continuously improve technical knowledge and skills to stay up-to-date with industry developments

Requirements
• 2+ years of experience in technical support or a related field
• Strong understanding of Windows and Office applications
• Excellent communication and problem-solving skills
• Ability to work under pressure and meet deadlines
• Strong analytical and diagnostic skills

Benefits and Salary
• Competitive salary: £50,000 - £65,000 per annum
• Comprehensive benefits package including health insurance, retirement plan, and paid time off
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

How to Apply
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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