Customer Service Professional
1 week ago
Insight Select is a leader in luxury products for high-spec interiors, seeking a Customer Service Professional to provide exceptional after-sales support and assistance with orders.
The successful candidate will be responsible for resolving technical issues, ensuring customer satisfaction, and collaborating with internal teams to deliver excellent results.
- Handling customer inquiries via various channels, providing timely and professional responses.
- Offering technical advice and troubleshooting support to resolve product-related queries.
- Coordinating with suppliers and internal teams to resolve complex issues efficiently.
Key Responsibilities:
- Maintaining accurate records of interactions and case resolutions in the CRM system.
- Supporting sales consultants and contributing to training sessions with technical knowledge.
- Staying up-to-date with new products and industry advancements to provide expert advice.
Requirements:
- Proven experience in customer service, aftersales, or technical advisory roles, preferably in the luxury industry.
- Excellent communication skills to explain technical details clearly and effectively.
- Strong problem-solving skills and a proactive approach to customer resolutions.
Benefits:
- Up to £29,000 per annum (dependent on experience)
- Bonus scheme
- Flexible working hours
- Medicash benefits
- Staff discount
- Free parking
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