Customer Service Professional

1 week ago


Dartford, Kent, United Kingdom Insight Select Full time
Job Overview

Insight Select is a leader in luxury products for high-spec interiors, seeking a Customer Service Professional to provide exceptional after-sales support and assistance with orders.

The successful candidate will be responsible for resolving technical issues, ensuring customer satisfaction, and collaborating with internal teams to deliver excellent results.

  • Handling customer inquiries via various channels, providing timely and professional responses.
  • Offering technical advice and troubleshooting support to resolve product-related queries.
  • Coordinating with suppliers and internal teams to resolve complex issues efficiently.

Key Responsibilities:

  • Maintaining accurate records of interactions and case resolutions in the CRM system.
  • Supporting sales consultants and contributing to training sessions with technical knowledge.
  • Staying up-to-date with new products and industry advancements to provide expert advice.

Requirements:

  • Proven experience in customer service, aftersales, or technical advisory roles, preferably in the luxury industry.
  • Excellent communication skills to explain technical details clearly and effectively.
  • Strong problem-solving skills and a proactive approach to customer resolutions.

Benefits:

  • Up to £29,000 per annum (dependent on experience)
  • Bonus scheme
  • Flexible working hours
  • Medicash benefits
  • Staff discount
  • Free parking


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