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Software Support Specialist

1 month ago


West Midlands Combined Authority, United Kingdom Ascent People Ltd Full time
Software Support Engineer Opportunity

Position Overview: Ascent People Ltd is seeking a skilled Software Support Engineer to join their dynamic team. The successful candidate will provide technical support and assistance to clients, ensuring seamless software implementation and troubleshooting.

Key Responsibilities:

  1. Deliver exceptional customer service and technical support via phone, email, and in-person interactions.
  2. Collaborate with cross-functional teams to resolve complex software issues and implement new solutions.
  3. Develop and maintain in-depth knowledge of software applications, including Enterprise, CRM, and Financial software.
  4. Utilize SQL Server, T-SQL, and scripting skills to troubleshoot and resolve technical issues.
  5. Participate in software implementation, both remotely and on-site, to ensure successful project delivery.
  6. Stay up-to-date with industry trends and best practices to provide innovative solutions to clients.

Requirements:

  1. Proven experience in application software support or customer support roles.
  2. Strong call logging and issue resolution skills, with the ability to handle 1st-3rd line support inquiries.
  3. Experience working in a similar environment, such as Enterprise, CRM, or Financial software.
  4. Excellent SQL Server, T-SQL, and scripting skills, with the ability to write and execute scripts.
  5. Ability to work collaboratively in a team environment and communicate effectively with clients and stakeholders.

About Ascent People Ltd: Ascent People Ltd is a reputable software house committed to delivering high-quality solutions to clients. We offer a competitive starting salary, comprehensive benefits package, and opportunities for professional growth and development.