ICT Support Specialist
4 days ago
Job Title: ICT Support Specialist
About Our CompanyWe are a leading private equity fueled software company, operating in the technology and telecoms industry. With over 10,000 employees worldwide, we are at the forefront of innovation, providing advanced business software and solutions to our customers.
Salary & BenefitsCompetitive pay with a 6-month temp-to-perm path. Travel benefits include hotel accommodations for 2-3 days on the road per week. Opportunities for internal and external training relevant to IT services.
Job DescriptionKey Responsibilities:
- Provide Level 1 and Level 2 IT support to resolve technical issues for on-site stakeholders.
- Travel to various customer locations in the UK, supporting local teams and filling in when needed.
- Manage incidents through the Incident Management System, meeting SLAs and delivering timely solutions.
- Handle installation, de-installation, and preventative maintenance of IT equipment as needed.
Requirements:
- Experienced with Level 1/2 IT support, incident resolution, and managing on-site issues.
- Skilled in using Microsoft tools (Office 365, Windows 10/11, Active Directory, ServiceNow).
- Self-motivated professional willing to travel and stay overnight to support various locations.
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