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IT Support Specialist

1 month ago

West Midlands Combined Authority, United Kingdom TeacherActive Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team at TeacherActive. The successful candidate will provide technical support to our staff and clients, ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide end-user support to all users across the organisation, logging incidents and service requests accurately and resolving them in a timely fashion.
  • Provide technical support to the IT team and act as an escalation point for them.
  • Proactively work to predict issues and take actions to prevent them.
  • Reactively identify and rectify issues, acting as a technical lead for incidents when required.
  • Create and develop procedures and processes for IT to achieve optimisation, process efficiency, and SLA delivery.
  • Provide advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language.
  • Support Disaster Recovery planning and testing.
  • Lead on delivery initiatives for the team, articulating and understanding the Why and the What while maintaining technical focus in the How.

Requirements:

  • Provide responsive IT support services to the organisation, based from our Birmingham office.
  • Install and configure hardware, operating systems, and applications.
  • Diagnose and troubleshoot issues.
  • Prioritise and manage multiple open cases/requests at one time.
  • Establish a good working relationship with customers and other professionals.
  • Create, maintain, and update technical documentation regularly.
  • Be responsible for agreed key business processes supported by Technology.
  • Implement resilience and redundancy within technical processes.
  • Test software releases into business systems.

Essential Skills:

  • Troubleshoot skills and the ability to quickly get to the root of a problem.
  • Good analytical and problem-solving skills within base platforms of Windows Desktop and Server / Linux / 365 / AD / DNS / IP / AWS / AZURE / LAN / WAN / WLAN / SDWAN and other wider environments.
  • Knowledge of local area networks (LANs) and wide area networks (WANs), understanding of network topologies, protocols, and routing.
  • Understanding of security protocols, including firewalls, VPNs, and encryption.
  • In-depth awareness of Cybersecurity.
  • SQL Server query, management, and maintenance.
  • Maria DB understanding, query, management, and maintenance.
  • Dynamics platform understanding, maintenance, and management.
  • Security awareness and understanding.
  • Partner management and interaction.
  • Incident involvement through to resolution.

The Benefits:

  • 23 days annual leave plus bank holidays, increasing with length of service.
  • An extra day's annual leave on your Birthday.
  • A life admin day to be taken when needed.
  • A charity day.
  • Private health care after a qualifying period.
  • Discounted Gym Membership and high street discounts.
  • Company-run functions celebrating success.