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CCTV/Security Operations Manager
2 months ago
CCTV/Security Operations Manager - £42,000 - £48,000 per annum
The role is responsible for overseeing and supporting the day-to-day operations of our security department, focusing on servicing and reactive calls. This includes developing our current engineering team from both a technical and personal level. You will be working closely with the MSR engineering manager to ensure efficient and effective delivery of our fire and security solutions.
Key Responsibilities- Supervise and lead a team of engineers to ensure they are as effective and efficient as possible.
- Monitor performance using KPIs and put training and development plans in place to drive technical and personal growth within the team.
- Provide high-level technical support to the engineering team and the wider business.
- Ensure compliance with relevant industry standards and regulations.
- Be available to support onsite with service-related issues relevant to your team and technical skillset.
- Resolve high-level technical issues to provide an unrivalled customer experience.
- Deal with customer disputes from a technical and relationship perspective.
- Communicate updates to all stakeholders related to the dispute until it is resolved.
- Support the Customer Success Team with resource allocation and workload scheduling.
- Establish and ensure high-quality control procedures and standards within the team.
- Conduct regular inspections and audits of engineering works to ensure standards are met.
- Implement corrective actions to address any non-conformities.
- Ensure all engineering team members comply with health and safety regulations and promote a culture of safe working.
- Conduct risk assessments and implement safety measures where necessary.
- Collaborate with other engineering supervisors to ensure aligned engineering practices.
- Represent your engineering team in senior leadership meetings and provide technical expertise.
- Maintain accurate records of engineering activities.
- A 9-day working fortnight.
- Continuous professional development opportunities.
- A Wellness and Employee Assistance Programme (EAP).
- YuLife - The #1 rated benefits programme.
- Death in service insurance.
- A salary sacrifice pension scheme.
- Quarterly one-to-one check-ins with your line manager.
- 25 days' holiday, plus Bank Holidays, increasing to 35 days.
- A company culture that promotes work-life balance.
- Access to mental health care support.
- Team member of the month recognition.
- An annual company day to share successes and strategic plans.
