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Security Manager

1 month ago

St Albans, Hertfordshire, United Kingdom Prime Trading Group Full time

Job Title: Security Manager

About Prime Secure

We are a leading provider of security systems and guarding services to blue-chip customers across the UK. This role is based at our Glasgow HQ with no travel required to our Regional Offices in St Albans Hertfordshire and Altrincham Cheshire.

We are growing quickly and have ambitious plans to achieve a turnover of 50m per annum by 2030. We value everyone's input into how we continue to thrive and grow.

Our Core Values:

  • Integrity
  • Customer Excellence
  • Plain-Speaking
  • Agility
  • Courage & Conviction

About the Role

As a Security Manager, you will be responsible for carrying out site visits to ensure the client has the expected security coverage. You will utilise technology and manned guard services to maintain the integrity and security of the client's sites and assets.

This position covers a large area with the office based in St Albans and the requirement to travel within the England area for client visits.

About You

Candidates must have:

  • A valid frontline SIA licence
  • Minimum 3 years security management experience with a good understanding of CCTV systems, investigations, and operations
  • Good working knowledge of Windows-based systems (Microsoft Word, Microsoft Excel, Outlook)
  • Able to create reports with clear and concise information

Key Responsibilities

  • Monitor company service delivery on client deployments
  • Investigate incidents to understand root cause
  • Advise clients of areas of coverage and non-coverage
  • Risk manage all aspects of our service delivery
  • Ensure key terms are upheld
  • Ensure service delivery is in line with company SLAs
  • Areas of non-coverage reporting and coverage plans
  • POC for the Monitoring Station for advice on out-of-hours incidents and potential attendances for serious incidents

Key Duties

  • Technology post-installation service visits and checks
  • Quarterly service visits, daily site visits, area of non-cover reports
  • Ensure KPIs are in line with targets
  • Incident response for client site issues where required
  • Full and reconfiguration surveys on deployable systems technologies
  • Liaise with engineering re faults, issues, and reportable events
  • Prompt client resolution and incident sign-off
  • Explain technology system capabilities and limitations/qualify client's expectations
  • Be commercially aware and bill for client-led issues: damaged products, power incidents, or multiple reconfigurations of deployed systems
  • Multidept liaison managing fault visits, system reconfigurations, technology installation surveys

We are an equal opportunities employer and welcome applications from all qualified candidates.