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Security Manager
2 months ago
We are a leading provider of security systems and guarding services to blue-chip customers across the UK. Our Glasgow-headquartered business is growing rapidly and has ambitious plans to achieve a turnover of £50m per annum by 2030.
Job SpecificationReports to: Senior Security Manager
Contract: Permanent Full-Time
Hours: 40 per week, Monday to Friday (08:00 - 17:00), with out-of-hours calls and attendances as required.
Based: St Albans
Salary: £28,000 - £30,000 per annum.
About the RoleAs a Security Manager, you will be responsible for carrying out site visits to ensure the client has the expected security coverage, utilizing technology and/or manned guard services to maintain the integrity and security of the client's sites and assets.
This role covers a large area, with the office based in St Albans, and requires travel within the England area for client visits.
Key Responsibilities- Monitor company service delivery on client deployments
- Investigate incidents to understand root cause
- Advise clients of areas of coverage and non-coverage
- Risk manage all aspects of our service delivery
- Ensure key terms are upheld
- Ensure service delivery is in line with company SLAs
- Areas of non-coverage reporting and coverage plans
- Point of Contact (POC) for the Monitoring Station for advice on out-of-hours incidents and potential attendances for serious incidents.
- Technology post-installation service visits and checks, quarterly service visits, daily site visits, and area of non-coverage reports
- Ensure KPIs are in line with targets
- Incident response for client site issues where required
- Full and reconfiguration surveys on deployable system technologies
- Liaise with engineering regarding faults, issues, and reportable events
- Being commercially aware in regard to business opportunities
- Prompt client resolution and incident sign-off
- Explain technology system capabilities and limitations/qualify client expectations
- Be commercially aware and bill for client-led issues: damaged products, power incidents, or multiple reconfigurations of deployed systems
- Multidepartment liaison managing fault visits, system reconfigurations, technology installation surveys
Candidates must have:
- A valid frontline SIA licence
- Minimum 3 years security management experience with a good understanding of CCTV systems, investigations, and operations
- Must have good working knowledge of Windows-based systems (Microsoft Word, Microsoft Excel, Outlook)
- Able to create reports with clear and concise information
