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Employment Coach

1 month ago

Wakefield, Wakefield, United Kingdom Maximus Full time

Job Overview

As an Employment Advisor with Maximus, you will play a vital role in helping individuals overcome barriers to employment and achieve their career goals.

Key Responsibilities

  • Manage a caseload of customers, providing coaching and guidance to help them prepare for interviews and job searches.
  • Conduct in-depth assessments to understand customers' circumstances, preferences, and barriers to progression.
  • Develop and implement personalized action plans, including sequenced interventions and development opportunities.
  • Collaborate with local specialist services to address specific issues, such as substance misuse, anger management, or debt advice.
  • Identify recruitment needs and undertake tailored pre-screens and group assessments with employers.
  • Co-produce effective in-work support plans with participants and employers.
  • Participate in continuous improvement activities to ensure excellent customer service.
  • Maintain compliance with company policies, including those for personal data security, safeguarding, and health & safety.

Requirements

  • Customer-focused with a strong commitment to customer care.
  • Strong team player with a positive and flexible approach to work and colleagues.
  • Previous experience working in a fast-paced, target-driven environment.
  • Fully IT literate in using Microsoft Office 365 products and modern digital technologies.
  • Strong communicator with the ability to listen, question, and build relationships.
  • Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming barriers.
  • Prior experience working in a similar role in the Welfare to Work sector is desirable.
  • Knowledge of the employability industry is desirable.
  • Previous experience working in a recruitment background is desirable.