Account Growth Specialist
3 weeks ago
We are seeking a passionate and results-driven Customer Success Executive to join our team at Social Value Portal Ltd. As a key member of our organization, you will play a vital role in helping our clients achieve their goals and maximize their investment in our products.
About Us:
Social Value Portal Ltd is a leading provider of user-friendly, online collaboration tools for the public, private, and voluntary sectors. Our mission is to deliver significant social value, and as a Customer Success Executive, you will be instrumental in helping our clients meet their objectives.
Role Summary:
As a Customer Success Executive, you will be responsible for inspiring, coaching, and supporting our clients to get the most out of our products. You will work closely with our Strategic Account Managers to develop and implement success plans, ensuring our clients meet their social value goals.
- Drive utilization and value from our products, providing clients with industry insights and best practices.
- Maintain accurate client information and track key performance indicators to manage success.
Key Responsibilities:
• Develop and implement customized success plans to meet client objectives
• Provide exceptional customer service and support to ensure client satisfaction
• Collaborate with cross-functional teams to drive business growth and expansion
• Analyze client data to identify trends and areas for improvement
Requirements:
• Strong understanding of customer success principles and post-sale account management
• Proficiency with CRM software, preferably Salesforce
• Competitive salary of £28-38k base (depending on experience) + an additional £20k OTE
• Flexible working arrangements, including hybrid office days and remote working
• Private medical insurance from day one
• 25 days of leave per year plus UK bank holidays and your birthday off
• Enhanced parental leave and life assurance at 4x salary
• Access to a 24/7 Employee Assistance Programme
• £400 annual learning budget, cycle to work scheme, and electric vehicle scheme
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