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Head of Operations Manager

1 month ago

Penzance, Cornwall, United Kingdom West Cornwall Women's Aid Full time
Job Description:

West Cornwall Women's Aid is seeking a highly skilled and experienced individual to fill the role of Head of Operations. This position will be responsible for overseeing the operational aspects of service delivery, ensuring that services are delivered through a trauma-informed lens, and promoting anti-oppressive and anti-discriminatory practice.

Key Responsibilities:
  • Line manage and supervise operational managers, including Refuge Manager, Community Services Manager, Counselling Services Manager, and Volunteer Coordinator.
  • Participate in the recruitment, induction, and training of staff and volunteers.
  • Support the emotional welfare of staff and volunteers, with an awareness of vicarious trauma and appropriate interventions.
  • Support line managers to develop and embed organisation-wide cultural competency.
  • Lead on quality assurance and case management across the organisation for the delivery of support services.
  • Work with line managers, supported by the CEO, to annually review services, with an emphasis on accessibility and reaching minoritised women and communities.
  • Plan and deliver internal and external training.
  • Review and monitor organisational strategy achievements alongside the Chief Executive on a quarterly basis.
  • Organise and chair meetings.
  • Develop creative ideas and engaging ways to showcase and actively promote WCWAid services and outcomes, including creation of promotional content.
  • Work with the Development Manager to develop, write, and submit proposals, bids, fundraising applications to support operations.
  • Coordinate, with the support of relevant managers, monthly, quarterly, and annual internal and external reporting, ensuring that all funder requirements are met.
  • Liaise with, develop, and maintain good working relationships with all appropriate agencies in both the voluntary and statutory sectors at local, regional, and national level.
  • Attend all appropriate multi-agency meetings and forums.
  • Ensure strong, effective, and coordinated working across all service areas within the organisation.
  • Ensure that services comply with all statutory, legal, and contractual requirements, with the support of the Services Coordinator.
  • Ensure all staff work within the policies, procedures, and ethos of WCWAid.
  • Undertake all the duties of Safeguarding Lead, including reporting, reviewing cases, and learning, ensuring staff are trained and confident to deal with a wide range of safeguarding issues.
  • Support the development of a communications strategy and plan and ensure this is effectively delivered.
  • Support line managers to effectively manage and monitor outcomes, quality, and performance to enable the highest standard of service delivery.
  • Reviewing, updating, and managing operational risks on the organisational Risk Register.
  • Responsibility for the organisation's Business Continuity Plan, including organising the annual walk-through and ensuring all key personnel have access to current and accurate plans.
  • Work closely with the relevant operational managers to ensure that all contract compliance requirements are fully met.
  • Ensure that all service developments and improvements are informed by women's voices.
  • Produce and support tendering and grant requirements, including bidding and reporting activities.
  • Deputise for the Chief Executive Officer in her absence.

Benefits:

  • Competitive salary.
  • Five weeks annual leave (pro rata) per annum, plus bank holidays, increasing with length of service to six weeks.
  • Recognition day on birthday.
  • Sick pay leave increasing with length of service.
  • Staff well-being activities.
  • Clinical supervision for all support staff.
  • Access to additional one-to-one external supervision if needed.
  • Access to employee helpline.
  • Time off for family emergencies and public duties.
  • Compassionate leave.
  • Parental leave.
  • A qualifying salary sacrifice pension scheme which includes a 3% employer contribution.
  • Eye test scheme.
  • Opportunity for career progression and continued learning and development through in-house and external training.

Special Conditions:

This job description may be reviewed and amended, subject to the needs of clients, the organisation, and funders.

The duties of the role may involve travel on a regular basis. It is a condition of employment that you can exercise satisfactory travel mobility in order to fulfil the obligations of the role.

The duties of this role will require you to occasionally work outside core office hours (during evenings and weekends), and it is a condition of employment that you exercise satisfactory level of flexibility in order to fulfil the objectives of the role.

This post is subject to continuation funding.

WCWAid is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community. However, this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

If you're interested in applying, we'd love to hear from you. Please keep in mind that we'll only consider CVs that come with a supporting statement. This statement should explain how you meet the criteria listed in the job description and person specification.

Alternatively, you can apply via our application form. To get a copy of the job description, person specification, and application form, just click 'Apply now'.