Operations Manager

3 days ago


Penzance, Cornwall, United Kingdom Swallowcourt Full time
Job Overview

We are seeking an experienced Operations Manager to join our team at Swallowcourt. This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and excellent communication abilities.

Key Responsibilities
  • Line manage Business Administrators, including supervisions and appraisals
  • Manage Ancillary Heads of Department with budget awareness, budget management, and stock control
  • Manage Front of House Administrators, including supervisions and appraisals
  • Ensure Heads of Departments produce rotas in accordance with policy
Finance Management
  • Oversight of resident records
  • Oversight of resident money in accordance with company policy, including issuing monthly statements
  • Oversight of petty cash for the home in accordance with company policy
  • Undertaking banking tasks as necessary, such as paying in and withdrawing resident monies
Customer Service and Marketing
  • Presenting as a smart, professional, and welcoming presence to all visitors
  • Point of contact for all enquiries, residents, and relatives
  • Developing contacts within the local community and supporting events in the home and in conjunction with the community
Resident Experience
  • Liaising with new residents and their families pre-admission, on admission, and throughout their stay
  • Ensuring all empty rooms are ready for visits from prospective residents
HR and Compliance
  • Preparing payroll information for all staff in the home, including daily reconciliations and monthly payroll reports
  • Managing Annual Leave requests for all departments and allocating unused leave when necessary
  • Utilizing the absence record on CoolCare to plan and complete Return to Work meetings

The successful candidate will have excellent Microsoft Office skills, good communication and interpersonal skills, and be prepared to study whilst working (with company-paid training). A qualification in Business or Management is desirable. The estimated salary for this role is £45,000-£55,000 per annum, depending on experience.



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