Business Manager

2 weeks ago

Penzance, Cornwall, United Kingdom Swallowcourt Full time

Job Summary

As a Business Manager at Swallowcourt, you will be responsible for overseeing the day-to-day operations of our care home. This includes managing a team of staff, ensuring the smooth running of the home, and maintaining high standards of care and service.

Key Responsibilities

• Line manage Business Administrator, including supervisions and appraisals

• Manage Ancillary Heads of Department with budget awareness, budget management, and stock control

• Manage Front of House Administrator, including supervisions and appraisals

• Ensure Heads of Departments are producing rotas in accordance with policy

• Carry out supervisions and appraisals for Heads of Department, including Caretaker, together with Head of Estates

Finance

• Oversight of resident records

• Oversight of resident money in accordance with company policy, including the issuing of monthly statements

• Oversight of the petty cash for the home in accordance with company policy

• Where necessary, undertake any banking (e.g., paying in and withdrawing resident monies, paying in cheques for fees, and cashing petty cash cheques)

• Communication to residents, relatives, and Head Office if fee reviews result in a required fee change

• Prepare Management Accounts reports and work alongside the Finance Team to overcome any variances from budget

Customer Service and Marketing

• Presenting as a smart, professional, and welcoming presence to all who come into the home

• Point of contact for all enquiries, residents, and relatives

• Develop contacts within the local community and support with events running in the home and in conjunction with the community

Resident Experience

• Liaise with new residents and their families pre-admission, on admission, and for the duration of their stay

• Ensure all empty rooms are ready for visits from prospective residents

HR

• Preparing the payroll information for all staff in the home from daily reconciling of hours to producing the monthly payroll reports and liaising with our payroll bureau

• Preparation of the weekly rota, at least 6 weeks in advance, for final amendments and sign-off by the Management of the home

• Management of the Annual Leave requests for all Departments in the home and allocating any unused AL when appropriate

• Utilise the absence record on CoolCare to plan and complete Return to Work meetings, supporting the Home Manager to manage the organisation's sickness absence monitoring procedure

• Assisting the Management of the home in filling vacant shifts

• Assisting with the recruitment process, including checking ID and providing electronic and hard copies of all information to Head Office

• Maintaining employee records

• Assist the HR department in undertaking the annual DBS check and updating records

Compliance and Training

• Petty cash and residents' money audits

• Ensure staff are booked to attend required training sessions

• Maintain an overview of competencies completed and pending

Contracts and Estates

• Approve appropriate invoices

• Maintain a list of vacant bedrooms and their room enhancements

• Ensure all empty bedrooms are clean and ready for marketing with any requirements reported to the relevant person and followed up

Other

• Ensure archiving is managed effectively

• Lead on the coordination of information relating to Care Home Record and Subject Access Requests, in line with GDPR and company policy

• Any other duties as reasonably expected

Health and Safety

• Take reasonable care of his/her own health, safety, and welfare and that of other people who may be affected by his/her actions or omissions

• Comply with health and safety law and Health and Safety Policies and Procedures

• Not to misuse or interfere with, intentionally or recklessly, anything provided in the interests of safety

Professional Conduct

• Act in an honest, responsible, and respectful manner to others

• Be responsible for their own professional conduct

• Comply everywhere and in all circumstances with the laws and regulations connected with their activities

• Comply with our obligations to our key stakeholders

• To attend all mandatory training as required

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