Business Manager
4 weeks ago
Job Summary
As a Business Manager at Swallowcourt, you will be responsible for overseeing the day-to-day operations of our care home. This includes managing a team of staff, ensuring the smooth running of the home, and maintaining high standards of care and service.
Key Responsibilities
• Line manage Business Administrator, including supervisions and appraisals
• Manage Ancillary Heads of Department with budget awareness, budget management, and stock control
• Manage Front of House Administrator, including supervisions and appraisals
• Ensure Heads of Departments are producing rotas in accordance with policy
• Carry out supervisions and appraisals for Heads of Department, including Caretaker, together with Head of Estates
Finance
• Oversight of resident records
• Oversight of resident money in accordance with company policy, including the issuing of monthly statements
• Oversight of the petty cash for the home in accordance with company policy
• Where necessary, undertake any banking (e.g., paying in and withdrawing resident monies, paying in cheques for fees, and cashing petty cash cheques)
• Communication to residents, relatives, and Head Office if fee reviews result in a required fee change
• Prepare Management Accounts reports and work alongside the Finance Team to overcome any variances from budget
Customer Service and Marketing
• Presenting as a smart, professional, and welcoming presence to all who come into the home
• Point of contact for all enquiries, residents, and relatives
• Develop contacts within the local community and support with events running in the home and in conjunction with the community
Resident Experience
• Liaise with new residents and their families pre-admission, on admission, and for the duration of their stay
• Ensure all empty rooms are ready for visits from prospective residents
HR
• Preparing the payroll information for all staff in the home from daily reconciling of hours to producing the monthly payroll reports and liaising with our payroll bureau
• Preparation of the weekly rota, at least 6 weeks in advance, for final amendments and sign-off by the Management of the home
• Management of the Annual Leave requests for all Departments in the home and allocating any unused AL when appropriate
• Utilise the absence record on CoolCare to plan and complete Return to Work meetings, supporting the Home Manager to manage the organisation's sickness absence monitoring procedure
• Assisting the Management of the home in filling vacant shifts
• Assisting with the recruitment process, including checking ID and providing electronic and hard copies of all information to Head Office
• Maintaining employee records
• Assist the HR department in undertaking the annual DBS check and updating records
Compliance and Training
• Petty cash and residents' money audits
• Ensure staff are booked to attend required training sessions
• Maintain an overview of competencies completed and pending
Contracts and Estates
• Approve appropriate invoices
• Maintain a list of vacant bedrooms and their room enhancements
• Ensure all empty bedrooms are clean and ready for marketing with any requirements reported to the relevant person and followed up
Other
• Ensure archiving is managed effectively
• Lead on the coordination of information relating to Care Home Record and Subject Access Requests, in line with GDPR and company policy
• Any other duties as reasonably expected
Health and Safety
• Take reasonable care of his/her own health, safety, and welfare and that of other people who may be affected by his/her actions or omissions
• Comply with health and safety law and Health and Safety Policies and Procedures
• Not to misuse or interfere with, intentionally or recklessly, anything provided in the interests of safety
Professional Conduct
• Act in an honest, responsible, and respectful manner to others
• Be responsible for their own professional conduct
• Comply everywhere and in all circumstances with the laws and regulations connected with their activities
• Comply with our obligations to our key stakeholders
• To attend all mandatory training as required
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