Business Manager

4 weeks ago

Penzance, Cornwall, United Kingdom Swallowcourt Full time

Job Summary

The Business Manager - Trevaylor will be responsible for the overall management of the home, including line management, finance, customer service, and HR. The successful candidate will have excellent Microsoft Office skills, good communication and interpersonal skills, and be prepared to study whilst working. The role will involve preparing payroll information, managing the annual leave requests, and assisting with the recruitment process. The Business Manager - Trevaylor will also be responsible for maintaining employee records, assisting with the DBS check, and ensuring compliance with GDPR and company policy.

Key Responsibilities

Line manage Business Administrator including supervisions and appraisals

Manage Ancillary Heads of Department with budget awareness, budget management and stock control

Manage Front of House Administrator including supervisions and appraisals

Ensure Heads of Departments are producing rotas in accordance with policy

Carry out Supervisions and Appraisals for Heads of Department including Caretaker together with Head of Estates

Oversight of resident records

Oversight of resident money in accordance with company policy, including the issuing of monthly statements.

Oversight of the petty cash for the home in accordance with company policy

Where necessary undertake any banking (e.g. paying in and withdrawing resident monies, paying in cheques for fees and cashing petty cash cheques).

Communication to residents, relatives and Head Office if fee reviews result in a required fee change.

Prepare Management Accounts reports and work alongside the Finance Team to overcome any variances from budget

Presenting as a smart, professional and welcoming presence to all who come into the home;

Point of contact for all enquiries, residents and relatives

Develop contacts within the local community and support with events running in the home and in conjunction with the community.

Liaise with new residents and their families pre-admission, on admission and for the duration of their stay

Ensure all empty rooms are ready for visits from prospective residents

Preparing the payroll information for all staff in the home from daily reconciling of hours to producing the monthly payroll reports and liaising with our payroll bureau

Preparation of the weekly rota, at least 6 weeks in advance, for final amendments and sign off by the Management of the home.

Management of the Annual Leave requests for all Departments in the home and allocating any unused AL when appropriate.

Utilise the absence record on CoolCare to plan and complete Return to Work meetings, supporting the Home Manager to manage the organisations sickness absence monitoring procedure.

Assisting the Management of the home in filling vacant shifts.

Assisting with the recruitment process as follows (but not limited to):
o Checking ID is complete and taking copies; and
o Providing electronic and hard copies of all information to Head Office.

Maintaining employee records

Assist the HR department in undertaking the annual DBS check and updating records.

Petty cash and residents' money audits

Ensure staff are booked to attend required training sessions

Maintain an overview of competencies completed and pending

Approve appropriate invoices

Maintain list of vacant bedrooms and their room enhancements

Ensure all empty bedrooms are clean and ready for marketing with any requirements reported to relevant person and followed up.

Ensure archiving is managed effectively

Lead on the coordination of information relating to Care Home Record and Subject Access Requests, in line with GDPR and company policy

Any other duties as reasonably expected

Take reasonable care of his/her own health, safety and welfare and that of other people who may be affected by his/her actions or omissions.

To comply with health and safety law and Health and safety Policies and Procedures.

Not to misuse or interfere with, intentionally or recklessly, anything provided in the interests of safety.

Act in an honest, responsible and respectful manner to others.

Be responsible for their own professional conduct.

Comply everywhere and in all circumstances with the laws and regulations connected with their activities.

Comply with our obligations to our key stakeholders.

To attend all mandatory training as required.

Person Specification

Description Rating
(Essential/ Desirable)
Excellent Microsoft Office skills- E
Good communication and interpersonal skills E
Prepared to study whilst working (company paid training) E
ECDL or equivalent- D
Qualification in Business or Management- D

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