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Academy Engagement Specialist
2 months ago
Hertfordshire Care Providers Association (HCPA) is a leading organization dedicated to supporting care providers in Hertfordshire and beyond. We offer a range of services, including training courses, support projects, and innovative methods to help care companies and staff improve their services and deliver personalized care.
The Care Professional Academy is a platform that rewards the social care workforce across local authorities in the UK, with plans to expand nationally in the future. As an Engagement Specialist, you will play a key role in promoting our services and engaging with care providers to increase sign-ups and participation.
Key Responsibilities- Engage with care providers to understand their needs and promote our services
- Maintain contact with providers and follow up with resources and information to support their sign-up process
- Work with care providers to ensure they are maximizing the use of our platform and identify any additional support needed
- Research and obtain contact details for care providers
- Lead on obtaining case studies and feedback from care providers and care professionals
- Work closely with the customer support team to ensure a smooth sign-up process
- Understand the Academy model fully to answer customer queries
- Work in line with individual and team KPIs, maintain statistics, and analyze data to make recommendations
- Contribute to the growth of the Academy rewards offer
- 12 months experience in a proactive engagement role or Health/Social Care experience
- Excellent knowledge of Microsoft Office packages, including Excel, PowerPoint, Word, and Project
- Self-motivated, with excellent ability to work independently and as part of a team
- Strong interpersonal and communication skills, enthusiastic, committed, proactive, and resourceful
- Excellent customer care skills and ability to prioritize workload
- Ability to multitask, display excellent time management, meet deadlines, and KPIs
- Ability to work under pressure without compromising quality
- Excellent standards of written documentation with good attention to detail and accuracy
- Own transport with insurance for business use is essential for this role
Hertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. Our CEO was recently awarded an OBE for their work leading the company and its activities.
The Care Professional Academy rewards the social care workforce across local authorities in the UK, with plans to expand nationally in the future.
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