Academy Engagement Specialist

4 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom HCPA Full time

About the Role

The Care Professional Academy is seeking a highly motivated and proactive Engagement Specialist to join our team. As an Engagement Specialist, you will be responsible for engaging with Social Care Providers to promote the services offered by the Academy.

Key Responsibilities

  • Engage with care providers to understand their needs and promote the benefits of using the Academy's services
  • Maintain contact with providers and follow up with resources and information to nurture them through the sign-up process
  • Work closely with the customer support team to ensure a smooth sign-up process
  • Research options to obtain contact details for care providers
  • Lead on obtaining case studies and feedback from care providers and care professionals
  • Work closely with the Academy Manager and team to grow the Academy rewards offer

Requirements

  • 12 months experience working in a proactive engagement role or Health/Social Care experience
  • Excellent knowledge of Microsoft Office packages Excel, Power Point, Word, Project programmes
  • Self-motivated, with excellent ability to work on own initiative, independently and as part of a team
  • Strong interpersonal and communication skills, enthusiastic, committed, proactive and resourceful
  • Excellent customer care skills and able to prioritise workload
  • Must be able to successfully multitask displaying excellent time management, meet deadlines and KPI's
  • Ability to work under pressure without compromising the quality of work
  • Excellent standards of written documentation with good attention to detail and accuracy
  • Own transport with insurance for business use is essential for this role as travel around Hertfordshire may be required

About the Company

The Care Professional Academy is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. We offer training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering meaningful, personalised care.



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