Academy Deputy Manager

4 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom HCPA Full time
About the Role

The Academy Deputy Manager will play a key role in leading the Provider Engagement team, attracting new members, and supporting the Academy team across all service sectors. This role involves ensuring the best rewards offer, engaging with care providers to inform them about Academy services, and increasing sign-ups and engagement.

Key Responsibilities
  • Lead the Provider Engagement team to achieve business objectives
  • Develop and implement strategies to attract new members and increase engagement
  • Support the Academy Manager with launching new contracts and developing stakeholder relationships
  • Manage the team in the manager's absence and handle project management tasks
  • Collaborate with internal teams to enhance the platform and improve services
Requirements
  • 2 years' experience leading a sales or customer service team
  • Excellent knowledge of Microsoft Office packages, including Excel, PowerPoint, Word, and Project
  • Self-motivated and able to work independently and as part of a team
  • Strong interpersonal and communication skills, with excellent customer care skills
  • Ability to work under pressure and meet deadlines
  • Flexible working arrangement required based on the needs of the Academy
What We Offer
  • Full-time position with 37.5 hours a week, Monday to Friday 9am-5pm, with some home working
  • Care Professional Academy Rewards and Discounts
  • Generous Workplace Pension Scheme
  • Employee Assistance Programme
  • 28 days Annual Leave (plus Bank Holidays)
  • Team building days and team events
  • Ongoing training and development
  • Free parking
  • Friendly and supportive team

This is an exciting opportunity to join a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. If you are passionate about raising the quality of care and keen to develop your leadership or management skills, please apply for this role.



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