Academy Deputy Manager Position

7 days ago

Welwyn Garden City, Hertfordshire, United Kingdom HCPA Full time
About the Role

The Academy Deputy Manager will play a key role in leading the Provider Engagement team, attracting new members, and supporting the Academy team across all service sectors. This role involves ensuring the best rewards offer, engaging with care providers to inform them about Academy services, and increasing sign-ups and engagement.

Key Responsibilities
  • Lead the Provider Engagement team to achieve business objectives
  • Develop and implement strategies to attract new members and increase engagement
  • Collaborate with the Academy Manager to launch new contracts and develop stakeholder relationships
  • Manage the team in the manager's absence and handle project management tasks
  • Collate and analyse figures for meetings and contribute to the Academy's growth and success
Requirements
  • 2 years' experience leading a sales or customer service team
  • Experience in Health and Social Care is desirable
  • Excellent knowledge of Microsoft Office packages, including Excel, PowerPoint, Word, and Project
  • Self-motivated, with excellent ability to work on own initiative, independently and as part of a team
  • Strong interpersonal and communication skills, enthusiastic, committed, proactive and resourceful
  • Excellent customer care skills and able to prioritise workload
  • Ability to work under pressure without compromising the quality of work
  • Ability to communicate with people of all levels across the organisation, as well as care providers and people working in care
  • Excellent standards of written documentation with good attention to detail and accuracy
  • Own transport with insurance for business use is essential for this role, as travel around Hertfordshire may be required
What We Offer
  • Full-time position, 37.5 hours a week, Monday to Friday, 9am-5pm, with some home working
  • Care Professional Academy Rewards and Discounts
  • Generous Workplace Pension Scheme
  • Employee Assistance Programme
  • Your Birthday off each year, plus 28 days Annual Leave (plus Bank Holidays)
  • Team building days and team events
  • Ongoing training and development
  • Free parking
  • Friendly and supportive team

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