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Academy Deputy Manager
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Academy Deputy Manager Position
2 months ago
We are seeking a highly motivated and experienced individual to join our team as the Academy Deputy Manager. As a key member of our team, you will play a crucial role in supporting the growth and development of our Academy services, working closely with care providers and stakeholders to promote the benefits of our free service.
Key Responsibilities- Support the development of Provider Engagement specialists to ensure the effective delivery of Academy services to providers and care professionals.
- Analyse provider engagement figures to identify trends and areas for improvement.
- Build and maintain relationships with key stakeholders, including care providers, local authorities, and external partners.
- Collaborate with internal teams to ensure seamless delivery of Academy services.
- Work on IT developments to enhance the platform and improve user experience.
- Manage the Academy Team in the Manager's absence, ensuring continuity of service delivery.
- Engage with care providers to promote the benefits of using our Academy's free service, maintaining contact and nurturing them through the sign-up process.
- Handle data management, working with KPIs, ensuring the CRM is up to date, and complying with Social Care Regulations, including GDPR.
- Support project management across all Academy projects, including the Academy App and launching new Local Authorities.
- Obtain case studies and feedback from care providers to inform service development and improvement.
- 2 years' experience leading a sales or customer service team.
- Experience in Health and Social Care is desirable.
- Excellent knowledge of Microsoft Office packages, including Excel, PowerPoint, Word, and Project.
- Self-motivated, with excellent ability to work on own initiative, independently and as part of a team.
- Strong interpersonal and communication skills, enthusiastic, committed, proactive, and resourceful.
- Excellent customer care skills and able to prioritise workload.
- Ability to work under pressure without compromising the quality of work.
- Ability to communicate with people of all levels across the organisation, as well as care providers and people working in care.
- Excellent standards of written documentation with good attention to detail and accuracy.
- Own transport with insurance for business use is essential for this role, as travel around Hertfordshire may be required.
- Flexible working arrangements will be required based on the needs of the Academy.
- Full-time hours a week, Monday to Friday, 9am-5pm, with some home working.
- Care Professional Academy Rewards and Discounts.
- Generous Workplace Pension Scheme.
- Employee Assistance Programme.
- Your Birthday off each year, plus 28 days Annual Leave (plus Bank Holidays).
- Team building days and team events.
- Ongoing training and development.
- Free parking.
- Friendly and supportive team.
